I have been selling items on Ebay for over 10 years. (ouch! has it really been that long, yikes!) During that time I’ve communicated with and sold items to a lot of people. I’ve had conversations with some of them, I’ve made a lot of people happy. I’ve made some mistakes and I’ve had some customers who have made mistakes. 95% of the people I’ve dealt with are good people and I’ve been happy to do business with them. It’s that other 5% that make me stabby. There was a time where I was a very patient and accommodating seller (it was a brief time, but it happened nonetheless). Now… not so much, and here are a few reasons why:
I spend a bunch of time cleaning an item, photographing it, listing it, answering questions, sending invoices, paying fees, etc. During the listing part I put in the weight of the item and add $1 handling fee. This fee off-sets the cost of packaging tape, labels, envelopes, etc, as well as the final value fees that Ebay charges on SHIPPING AND HANDLING. (That’s right, fuck you Ebay, this is your fault.) This total shipping cost is presented to the buyer up front, they know before they bid that they have to pay it.
So this lady buys some old stickers from me. She emails me all excited that she won them and how awesome they are and how cool they will look in her collection. She pays right away. I pack the item right away, carefully. I put it in a plastic baggie, wrap it up nice and tight and tape it flat to the bottom of a small box and ship it out with tracking number and think “Gee, she’ll be happy to see how well I’ve protected this 60 year old piece of paper when it arrives” and move on to my next package.
You can guess where this is going, right? Do ya think she admired my handiwork? Fuck no.
She leaves the following feedback:
“3 stickers could be mailed in an envelope for significantly less than $2.71”
…
WTF? She was happy!? I don’t get it, so I’m sure that most powersellers who are concerned about keeping their customers happy would email her apologizing and offering to refund some money. I’m pretty sure that’s what she was expecting, but I’m not one of those Powersellers. Here is the email that I sent (the first part is kinda boring, it’s that last line that added that little something extra):
“I don’t understand, you were happy about the “unusual” item when you purchased it, & now you are unhappy about shipping charges after I went above & beyond to make sure that they arrived safely, in a timely fashion. I was up front about the shipping charges before you purchased the item, they were fully disclosed in the listing, I didn’t force you to bid. I don’t send things in flat envelopes, you want to know why? Because for one thing, I cannot purchase postage online for flat envelopes. That means I have to make a special trip to the post office ON MY LUNCH BREAK, pay to park, stand in line, & then hope that nothing happens to that envelope when I put it in the mail without any kind of tracking information. If something DID happen to it who would be the one that would get all the blame? That’s right, ME. So forgive me for charging a REASONABLE amount to ship securely in a box. I guess I should have just taped it to the back of a post card & hoped for the best. Merry Christmas“
I should have ended it with “eat shit and die” but decided against it, seeing as how it’s so close to Christmas and all. I wouldn’t even be that mad about it if it weren’t for Ebay’s new star rating system. This bitch gave me a low star rating which hurts the amount of “discount” I receive on their super-high selling fees. (The more I think about it, the more I’m considering going back and adding the “eat shit and die” part, hrmm...). I am only allowed to have 2 people out of thousands think that my shipping costs are too high before I get my discount taken away. I already had 2 of those people from earlier this year, they were about to scroll off the end of the list and now I have another one. Next time I’m charging you $45 for the loss of my discount, Bitch.
Then I have this other cheap ass bastard email me after bidding on something but before paying (this is an international buyer, so his star ratings don’t count, but it still pissed me off because again, the costs were presented up front AND because the guy is a douche):
“Good Morning
I have received an invoice for the two slides which I won this past weekend. The shipping costs are listed at $5.75 when the actual postage is $.80. I can understand an amount slightly higher than 80 cents to cover the cost of an envelope but I am not sure how you are justifying $5.75. I’m happy if you place them between two pieces of cardboard and place them in an envelope. eBay’s policy is that shipping should be the reasonable actual cost of shipping. It is not intended that the vendor profit from shipping. $1.50 is what most vendors charge. Please advise.”
Now, again I wanted to reply with “eat shit and die“, but seeing as how I didn’t want to have to relist the item, I tried not to be too much of a bitch right away, so I stuck with this:
“I package everything in boxes with delivery confirmation or if it’s an international shipment, it gets a custom’s form (with a tracking number). If I don’t provide delivery confirmation to Ebay, my shipments are not covered by ebay’s seller policy. I am at work right now, so I will see how the invoice was calculated when I get home, but I am entitled (as per Ebay’s policy) to charge a handling fee, so I wouldn’t expect this package will go much below $4.00. Ebay also doesn’t require me to combine shipping, that is a courtesy that I’ve extended to you. Just a reminder, you agreed to the shipping costs when you bid on the item. They were presented to you up front.”
And then the asshole comes back with:
“I fully understand that the shipping cost was stated in your ad and if it comes down to it, I am, of course, obligated and prepared to pay that amount.
I am, however, asking you to reconsider. I do not need two slides to be shipped in a box. I have found that if it looks like a parcel it travels like one, which can take up to 4 weeks from the U.S. even if first class postage has been applied. If it is put in an envelope and it looks like letter it comes through in a week or less. No declaration required. I also don’t require tracing. Had I paid over $100 dollars for the image, I might feel otherwise, but I only paid $12.00 for both slides. If you could simply put the slides between two pieces of card stock (some vendors cut up cereal boxes) I would be happy with that.
Excluding yourself I paid 6 vendors this morning for slides I won over the weekend. The shipping and handling costs varied from a low of $1.25 to a high of $2.50; with the overall average being $1.66
Give it some thought, and see whether you can do something for me,
Yours sincerely, xxx”
Oh. Hell. No.
My reply this time could have come directly from one of these blog-rants (again, the sentences at the end are the kickers):
“Sigh,
I really dislike arguing, I understand your point, but I’d like to share with you my point of view.
1. If I mail a package without a tracking number and it doesn’t arrive *I* am responsible for that package, Ebay holds me responsible, I have no seller protection at that point, you get 100% $ back. Buyer’s have ALL SORTS of protection, Sellers have very little.
2. If I mail a package containing merchandise WITHOUT a customs form, I am breaking a Federal Law. If I get caught, I could be in a lot of trouble. Even if I put them in a regular envelope, by law I am required to put a customs form on it.
3. If I mail this package with first class mail in an envelope, I cannot print shipping out online. I have to drive down to the post office over my lunch break, pay to park and then stand in line and wait to pay for it. The post office closes at 4:30 and I work until 5, so lunch time is the only possible time for me to go. I generally print all of my shipping labels at home and my wonderful Mailman, Terry, picks my packages up for me while I’m at work. However, in the past before that service was an option (and before my son was born) I had to go to the post office all the time. They know me down there, quite well. They know if I am coming in there over lunch that it’s merchandise and will expect to put a customs form on it, because I don’t ever mail anything else.
So in a nutshell, in order to save approximately $2, you are asking me to a.) completely put my faith in the US and Canadian postal services and hope for the best when I mail this out with no tracking, b.) Commit a Federal Offense, and c.) Give up my lunch break and pay to park my car.
Is there anything else you’d like? My first born’s name is Spencer, should I hand him over to you as well? Do you need a kidney? I am not profiting off of my shipping charges, Ebay charges the same final value fee on shipping as the item cost, there’s no reason to do that. I am simply following the rules.”
Again, what I should have said was “FUCK YOU ASSHOLE“, but I didn’t need to, because after that whole bit about the kidney and delivering my kid to him he didn’t respond to me anymore, he just went in and paid the damn shipping like he should have done in the first place. (and might I add, he’s bid on more of my items after that, he knows I have the goods, but he keeps his bitch mouth shut now)
And then about a week after that I get 3 assholes in the same number of days who bought something and then decided immediately that they “didn’t want” it. Fuck all 3 of you.
Asshat #1: ”Hi,could you,please, cancel the agreement abouth BARBIE Vintage 1982 Mattel Angel Face ?I am sorry,but i cannot pay these money .thanks”
If I could have driven to florida and punched her in the face, I would have. For these kinds of people I generally try to make them feel as guilty as possible by telling them that if they don’t pay for it, my 3 kids are going to starve. It had never actually worked before, but I always try. She came back with:
“Hi, I understand that this is for you a way to keep his family and respect him but I can’t spend all this money to make you want a barbie. I want to tell you something that maybe you don’t know: If you cancel a transaction by submitting the request to the reviews the seller does not pay to ebay no insertion fee.if you don’t believe me you can ask customer services , sorry ,have a nice day .”
I love how these assholes try to explain to ME how Ebay’s fee structure works. Bitch, I know how it works, I don’t want my sellers fees back, I want my fucking $130! The simple fact that she knew how the system worked so well convinces me that this isn’t the first time she’s done this, so I made sure that bitch got a non-paying buyer strike. I had to relist the doll and only got $30 for it the next time, which is exactly what I expected to happen. I should mail her a piece of dogshit…
Then the next day I get Asshat #2: ”hello,
I’m very sorry for inconvenience but I’ve changed my mind, and I do not want to buy this item, would you please help me out to retract my last bid if possible,
best regards,”
WTF IS WRONG WITH YOU PEOPLE!?!?! The auction is over, so no, I can’t retract your goddamn bid and I’m not going to either. I emailed the bastard and told him if he didn’t pay he was getting the non-paying bidder strike.
Then he tried begging:
“hello,
Yes I really understand you and you’re totally right, I just have to accept that the bidding I’ve made was just out of my buying power, I just made a high bidding, very unthoughtful, in a hurry, I should have bid for what I’m willing to pay, I accept my fault,I’ll really appreciate if you please retract my bidding for this time, I’m very very sorry and you’re very right.
Best regards,”
When that didn’t work, he tried bargaining with me:
“God, I’m terribly sorry or this situation, I feel very very bad, the max amount I was willing to pay was about $50-55 for this item, I can happily submit this amount and plus shipping if there is any way to do it OR, If you’d like I can pay you this total of $84 as including shipping to Turkey via Registered/Signed mail, let me know if that will work for you, and then maybe there is no need to cancel the bid, (registered shipping for small items is usually $22 to Turkey)
Best Regards,”
What? Fuck you. I told him this was an auction, not a negotiation and to go screw himself (I didn’t use those words exactly, but he got the point) & he was still getting the non-paying bidder strike. I also pointed out (as I like to do) that once he gets 2 of those strikes, most sellers will block him from bidding on their stuff.
This is when he decided to go all after-school special on me and tell me that he’d learned his lesson and won’t do it again, like I give a fuck about what he does to other sellers. I want my goddamn $84…
“You’re totally right, I’ve made a mistake, and a miscalculation when bidding, you have the right to punish, but like I said I’m very sorry about this situation and had you into it, I’ll appreciate if you do not go with the strike for this time, like I said it was wrong bidding with miscalculation, it is my fault, and people can do mistakes in some occasions, I accept I’m not perfect, and very sorry and learned from my mistake and will be more careful when bidding on ebay,
best regards,”
I wasn’t biting, I stood firm and gave him the starving children speech…
AND IT WORKED. The first time in history the starving children speech worked!:
“I see…I hope that will help financially, I paid for the item, please send via REGISTERED/SIGNED mail,
regards,”
HAH! He even paid for me to send it registered mail so I have signature proof that it was delivered. That was the first time I’ve ever been able to bully someone into paying for something, ahhh, sweet sweet victory.
Asshat #3 thought that she got away with it, but she really didn’t…
It started simply enough with a question before she bid:
“I live in France.
Do you offer reduced shipping if I buy multiple items?
Thanks for your answers!”
I was all “Sure, no problem.” Then the auctions end.
“I don’t understand ! I’ve placed a bid of 32 dollars on each skipper and I won only one skipper??!”
The skippers ended around $24, so obviously she didn’t bid on both of them, she just thought she did because she was smoking too much crack or something, regardless I knew where it was heading…
“I’ll have to ask to cancel my bid …
The sale was interesting for me if I could combine it with another object. In this case, it is too expensive with the shipping …
I am disappointed!
And the person who won the first skipper will be happy: Make her an offer. She will accept.
Arg, I’m so disappointed.
Ebay can not do anything for me, I am seller myself, and it’s too complicated.
I was told $ 32 maximum per doll, and there I see that the first was won in 20.50.
What do you think? We cancel the auction?
Otherwise, you can cancel the sale with the person who won the skipper blonde … And I sell it at 25 dollars!
…
I know it is wrong but I always ask;)
Thank you for your answers.”
After that we went through the starving children/non-paying bidder strike argument for a while (It was several emails, I’ll spare you from those). And then we arrived at:
“You are not a good trader.
So I hesitate …
What do I prefer? …
Do not pay and have a bad point?
Or pay and make you a bad evaluation?
I do not know …
It’s a shame.”
Neat. Feedback extortion. I sent her message to Ebay and reported her. Later on I did manage to get her to change her mind and pay for the damn thing, but by that point I had sweet talked the back up bidder into buying it, so it was already sold. I had to cancel her bid, but I still had the satisfaction of having reported the feedback extortion. They won’t tell me if they did anything about it, and they probably didn’t, but it still felt good…
